Shipping policy
Shipping Policy
Thank you for shopping with Martie Frank.
All of our apparel is printed to order in Australia. This helps reduce waste and allows us to create each item specifically for you.
Processing Times
Orders are typically printed within 2–5 business days before they are shipped.
During busy periods, production may take a little longer.
Shipping Within Australia
- Standard Shipping: 3–6 business days
- Free standard shipping on Australian orders over A$80
Shipping times begin once your order has been produced and dispatched.
International Shipping
International shipping is available to selected countries.
Delivery times and shipping costs vary depending on destination.
Please note that customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Tracking
Once your order has been shipped, you'll receive a confirmation email with tracking information.
Delivery Delays
While we do our best to meet estimated delivery times, delays caused by shipping carriers, weather events, customs processing, or other circumstances outside our control may occasionally occur.
If you experience any issues with your delivery, please contact us and we'll be happy to help.