Shipping Policy

Thank you for shopping with Martie Frank.

Every order is printed to order in Australia, meaning your item is made especially for you once you place your order. This approach helps reduce waste while ensuring each piece is created specifically for you.

Processing Times

Orders are typically printed and prepared for dispatch within 2–5 business days.

Production times may be slightly longer during peak periods, public holidays, or promotional events.

Shipping Within Australia

• Flat rate shipping: A$8.95
• Free standard shipping on all Australian orders over A$80

Once your order has been dispatched, standard delivery generally takes 3–6 business days, depending on your location.

International Shipping

We currently ship to selected international destinations.

Shipping costs and estimated delivery times are calculated at checkout and vary depending on the destination.

Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their country.

Order Tracking

As soon as your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel's journey.

Delivery Delays

While we aim to deliver your order within the estimated timeframes, delays can occasionally occur due to carrier disruptions, weather, customs processing, or other circumstances outside our control.

If your order appears delayed or you have any questions, please get in touch through our Contact page—we're always happy to help.